Refund, Return, and Cancellation Policy

Refund, Return, and Cancellation Policy

Last Updated: September 04, 2025

HAPPY ARENA FLOWER TRADING L.L.C strives for complete customer satisfaction. Due to the perishable nature of our products, please read the following policy carefully before making a purchase. This policy outlines your rights and responsibilities regarding refunds, returns, and cancellations.

1. Cancellation Policy

Orders for fresh flowers and arrangements are time-sensitive and prepared specifically for you. Therefore, we operate a strict NO CANCELLATION policy once an order has been confirmed and placed.

  • Timeframe: Due to the immediate processing of orders to ensure freshness, we are unable to accept any cancellations after the order has been submitted on our website, https://haflowers.ae/.

  • Exception: If you contact us immediately after placing an order (within a maximum of 30 minutes), we may, at our sole discretion and if preparation has not begun, attempt to cancel it. This is not guaranteed.

  • Please review your order carefully (including delivery address, recipient details, and product selection) before completing your purchase. By placing an order, you acknowledge and accept this no-cancellation policy.

2. Return & Refund Policy

We offer a limited return policy based on the condition of the delivered product.

A. Eligibility for Return/Refund:
We accept requests for returns and refunds only under the following specific conditions, which must be reported to us within 7 days of receipt:

  1. Damaged Goods: The product arrives significantly damaged due to shipping handling (e.g., crushed box, water damage).

  2. Incorrect Product: The product delivered does not match what was ordered.

  3. Faulty Product: The product is spoiled or rotten upon arrival.

B. Non-Eligible Circumstances:
Returns or refunds will NOT be granted for:

  • Customer dissatisfaction with the choice of flowers (e.g., colour shades, flower sizes) as they are natural products and may vary slightly from website images.

  • Recipient was not available to receive the delivery.

  • Incorrect delivery address provided by the customer.

  • Changes of mind or personal preference.

C. Return Process:

  1. Notify Us: Contact our customer service team at [info@haflowers.ae] within 7 days of delivery, providing your order number and clear photographs of the issue (e.g., damaged product, wrong item).

  2. Assessment: Our team will assess the claim and, if eligible, provide instructions for returning the product.

  3. Return Shipping: For eligible returns, we will arrange and cover the cost of the return shipment. Please do not ship the product back without our explicit instruction.

  4. Inspection: Upon receipt of the returned product, we will inspect it to verify the claim. We reserve the right to refuse a refund if the product has been used, tampered with, or is not in its original packaging.

3. Refund Process

  • ‘’Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”

  • Once a refund is approved, it will be processed back to the original credit/debit card or payment method used for the purchase.

  • Please note that shipping and handling fees are non-refundable for non-eligible returns. For eligible returns, only the product cost will be refunded.

4. Pricing and Billing Address Restrictions

  • All transactions are charged in UAE Dirhams (AED).

  • To comply with international trade laws, we cannot accept orders or payments from customers with billing addresses in the following countries: Iran, Cuba, North Korea, Sudan, South Sudan, Ukraine, Syria, Russian Federation, Yemen, and Myanmar. These countries have been removed from our checkout options.

5. Important Notice on Disputes

  • PLEASE REMOVE ANY REDIRECTIONS on your website that may interfere with the secure payment process. Interruptions or redirects during payment can cause transactions to fail and may lead to declined payments by banks.

  • By purchasing from https://haflowers.ae/, you acknowledge that you have read, understood, and agree to be bound by this No Cancellation policy and the limited Return/Refund policy as stated above.

6. Contact Us

For any questions regarding this policy or to initiate an eligible return claim, please contact us at visit our contact page

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