Delivery Policy for Happy Arena Flowers
Last Updated: September 04, 2025
HAPPY ARENA FLOWER TRADING L.L.C is committed to delivering your fresh floral arrangements in a timely and pristine condition. This Delivery Policy outlines the process, fees, and timelines associated with our delivery services.
1. Delivery Areas
We specialize in delivering across the United Arab Emirates (UAE). We also offer international delivery to select countries; please contact us for availability. At this time, we do not trade with or provide services to OFAC and sanctioned countries.
2. Delivery Process & Shipping
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Process: All orders are carefully prepared, packaged, and shipped by our dedicated team to ensure they arrive in perfect condition.
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Shipping Partner: Delivery is handled by our trusted network of third-party courier partners specializing in handling delicate and perishable goods.
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Proof of Delivery: For every delivery, our courier partner will obtain a signature from the recipient as confirmation of receipt. Please keep the proof of delivery receipt signed and confirmed by the customer, as it serves as your record of a completed transaction.
3. Delivery Fees
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Local UAE Delivery: We offer a flat rate delivery fee of AED 30 for all orders within the UAE.
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International Delivery: Delivery fees for orders outside the UAE are calculated based on the destination country, the size/weight of the order, and the selected service level. The exact cost will be clearly displayed and calculated for you on the checkout page before you complete your payment.
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Free Delivery: We are pleased to offer FREE delivery on all orders within the UAE over AED 250.
4. Delivery Timeframes
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Local UAE Delivery: Orders placed before 2:00 PM (UAE time) will be delivered within 1 working day for Dubai and 1-2 working days for other Emirates. Orders placed after this time or on weekends will be processed the next business day.
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International Delivery: Delivery times to other countries typically range from 4 to 10 working days, depending on the destination and customs clearance processes. These timeframes are estimates and not guaranteed.
5. How to Ensure a Smooth Delivery
To avoid any delays, please ensure you provide us with:
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A complete and accurate delivery address.
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The correct recipient’s name.
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An active and reachable contact phone number for both yourself and the recipient.
6. Important Notes
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Weekends & Public Holidays: Our delivery days are from Sunday to Saturday. Deliveries are not made on UAE public holidays; these will be processed the next business day.
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Failed Deliveries: If a delivery fails due to an incorrect address, recipient unavailability, or an unreachable contact number, a re-delivery attempt may incur an additional fee.
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Product Condition: We take the utmost care in packaging our arrangements. However, due to the perishable nature of flowers, we recommend recipients place them in water as soon as possible after delivery.